Emergency Medical Evacuation



Evacuation procedure for Allianz Worldwide Care


Allianz Worldwide Care's in-house team of professional, multilingual helpline staff are available 24 hours 7 days a week, to handle your policy enquiries.

English:   +353 1 630 1301
German:   +353 1 630 1302
French:   +353 1 630 1303
Spanish:   +353 1 630 1304
Italian:   +353 1 630 1305
Portuguese:   +353 1 645 4040
Fax:   +353 1 630 1306
Email:   client.services@allianzworldwidecare.com



Evacuation procedures for Europ Assistance

There are no Europ Assistance cards issued.  You should save the Europ Assistance emergency number on your mobile phone: +32 2 533 75 75 and your contract number.

If you are subscribed to the CPU (emergency section of CMK in Kinshasa), they can contact Europ Assistance in Brussels.

The Europ Assistance policy covers the costs of emergency evacuation but does not cover the Hospital costs.  This should be covered either by the Belgian ORPSS or other Medical Insurance .



Evacuation procedures for AEROWORX clients

Should you require medical assistance for evacuation with Aeroworx, please call MSO International in Johannesburg on +27 11 259 5003 (24h).  Mention the name of your company insured through Aeroworx as well as the name of the patient and their date of birth.  MSO will contact their medical emergency team in DRC.  You can also send an email to assistance@mso.co.za.